Medstro Online Communities Retention Rate is Double Industry Average

With starting Medstro 5 years ago, I was driven with the passion to create a really powerful software to allow members of the healthcare community to connect to each other on a digital platform. By that time, I had finished 4 years of medical school training, 3 years of internal medicine training, and 2 years of nephrology specialty training.

During that entire time (9 years of waiting), I had held this strangely idealistic and beautiful idea of what the healthcare system would be—a calm place of healing, a deeply meaningful relationship among practitioners and patients, and a powerful support system at some of the most stressful times in our lives.

To say the least, I was disappointed in what I found the real American healthcare system to be.

As we all know, there are many things in healthcare and medicine that need to be improved, and so many dedicated people who want to improve it. We just need to give them a forum to talk.

Jen Wide in front of Long Hospital Hallway.jpg

I’m so proud that the Medstro online communities software continues to lead the way in bringing together the healthcare community to drive meaningful conversations.

The company is ecstatic to announce that our retention rate if DOUBLE the industry average.

The Mixpanel Benchmarks Report 2017 defines “retention” as the following: “Did a person perform an action—any action—and then come back and perform another action?” over the course of eight weeks. Mixpanel feels that this is the best metric for testing true engagement.

Medstro Retention Rate on Mixpanel Graph.png

Because of our deeply engaging feature set, tailored for healthcare, medicine, and science, Medstro has a retention rate across all our communities that is 46.5% at 8 weeks, more than DOULBE the industry average.

This feature set includes the best and most advanced panel discussion, Journal Club, Morning Report, Grand Rounds, and Scientist Case Studies offered by any software on the market. Having run over 400 of these in the last 4 years, our average views per discussion range from 5,000-30,000 for public-facing discussions over 7-10 days. Some have upwards of 100,000 views.

For more details about the Medstro online communities software, including the entire feature set and key customers, click here!

To My New Women Interns

 (From left to right) Jennifer Joe, MD (MMS IT Committee & Communications Committee member), James Ryan, Kathy Hughes, MD (MMS Women's Committee Chair)

(From left to right) Jennifer Joe, MD (MMS IT Committee & Communications Committee member), James Ryan, Kathy Hughes, MD (MMS Women's Committee Chair)

Whew! We’ve entered the month of August, and Boston has successfully made it through a full month of new residents and fellows. During this time, I’ve had several new interns come to me for advice on being a woman physician.

Last year was the first year that women outnumbered men entering medical school classes around the US. Yet, the culture of medicine is still getting used to seeing more women in leadership positions in the healthcare workforce. We have clear data that women physicians make less than men, on average $51,315 less per year according to an article published in JAMA Internal Medicine September 2016. And women are promoted far less often than men in academic medicine (JAMA Internal Medicine, Sept 2015).

There are many other issues that women physicians must navigate, including being mistaken for a non-physician staff member, prejudicial discrimination, sexism, and microaggression.

And I know you’re all wondering—the answer is yes, I personally navigate many of these issues every day. I’m a relatively young, small-stature Asian woman who runs an emergency room— often alone, often in the middle of the night. There are regular tricks that I use to make sure that the patient and broader team knows that I’m the physician and that the conversation stays focused on the patient care issues at hand.

But if you’re a brand-new physician in a brand-new city, how do you find mentors, role models, and maybe just a friend?

Joining your specialty and state-specific medical association is a great place to start. While I hear you-- yes, you’re now in the rat race of doing 80-hour weeks (if you’re lucky…) with q4 night call--many medical associations now have online communities that will connect you to others.

The New England Journal of Medicine Resident 360 runs a really well-done online community that is powered by the Medstro online communities software.

You can join dedicated topic-driven conversations remotely at any time of the day or night. You’ll more quickly and easily learn the names, faces, background, and expertise of others in your community who can help you. And there’s a nice, safe instant-messaging feature where you can directly send questions to others if you’re worried about posting publicly.

There’s an excellent discussion, Challenges for Women in Medicine, that kicks off on Wednesday, September 5, that involves some of the most inspirational women I know, including Dr. Julie Silver who runs the annual Harvard Medical School Career Advancement and Leadership Skills for Women in Healthcare course.

Additionally, be sure to check out these previous, but very relevant past discussions:

NEJM CareerCenter Conversations: Women Physician Leadership at Every Level

NEJM CareerCenter Conversations: Women Physicians Mastering Career Flexibility

NEJM CareerCenter Conversations: Women Physicians Setting Healthy Boundaries

NEJM CareerCenter Conversations: Women Physicians Leadership Through Communication